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Privacy Policy

M23Law Ltd – Privacy Policy – General Data Protection Regulation (GDPR)

Hello, in order to conduct a mutually beneficial working relationship with M23Law Ltd (‘M23Law’) the data provided by you may be used for different purposes and in various ways. We are a limited company registered in England and Wales and committed to protecting and respecting your privacy. M23Law only operate on a clear agreed fixed fee (AFF) basis. This normally commences with our unique Connection Fee (CF). We ask that you regularly check our website for updates as we may update this policy and notifications from time to time. The website is the template, basis and key to our streamlined procedures on your behalf. We are responsible for the holding and use of the bare minimum personal information about you in connection with offer and acceptance/contract for our marketing portal and admin support. To clarify, having had your initial communication with the Direct Access Barrister (DAB), you will be issued with their full client care and terms of business (CCTB) as per their regulations under the Bar Standards Board (BSB). Our business relationship with our customers is at the core of what we do and we would therefore like you to mention to us any necessary changes of personal information during the performance of the contract with you.

Personal Information may include

Our processing is necessary for the connection and administration of your advice and representation of your matter. You may provide information about the case and identification such as passport, driving licence or other documentation in order to comply with anti-money laundering, which are essential in order and to form the basis of your file with the DAB. The conduct of the case together with the advice, assistance and representation will be the DAB responsibility. In terms of the admin on your case, we will only hold the essential minimum confidential information as what is known in the legal profession as ‘outsourced clerking.’

Individual Service Providers

We may process your name, title and business contact information (addresses, telephone numbers and email addresses). Also, information relating to the performance of the AFF contract which may include bank details or other financial details for payment and administrative processes. Information About Third Parties Involved in Customer Cases

How do we Collect Personal Information?

Personal information is collected from you when you enquire about our services, when you become a customer with M23Law by entering into an AFF contract or where we enter into a contract to receive services from you. This may be ongoing information collection during the currency of the matter or the duration of the provision of services to us. We collect information about our customers or third parties and this may come from our customers or from third-parties or their lawyers or professional advisors acting on their behalf. Our websites use Google Analytics, a web analysis service provided by Google Inc. (“Google”). Google Analytics works using cookies. Google Analytics cookies collect your IP address. However because IP anonymisation is used on this website, your IP address will be shortened (and therefore anonymised) as soon as technically possible and before it is stored or otherwise used in connection with Google Analytics. The anonymisation process takes place within the European Union or the European Economic Area, except in exceptional cases, where your full IP address may be sent to a Google server in the USA and shortened there. We use the information collected by Google Analytics cookies to find out about how visitors use our website. The IP address sent by your browser in connection with Google Analytics should not be combined by Google with other data. You can prevent Google Analytics cookies from being stored by setting your browser software accordingly. However, please note that you may not then be able to make full use of all the websites’ functions. You may also opt-out of Google Analytics by downloading and installing the browser plug-in available at the following link:

Legal Grounds for Collection and Use of Your Personal Information

We may use your personal information in the following circumstances:
To organise your legal advice and representation by the DAB. Responding to your queries. To perform the AFF contracts. Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests. In order to comply with a legal obligation. Preventing or detecting fraud or other criminal offences. Otherwise, with your consent. Using in the investigation and/or defence of potential complaints. Disciplinary proceedings and legal proceedings. Rarely, where we need to protect your vital interests (or someone else’s interests) or where it is needed in the public interest. The above categories should of course be in line with the current applicable law of England & Wales and your legal rights and freedoms. We will only use your personal information for the purposes for which M23Law collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. Please note that our processing of your personal information may be done without your knowledge or consent in compliance with the legal rules above, where this is required or permitted by law.

M23Law and sensitive data

In order to provide the AFF stages we may collect, store and use any of the following categories of information about customers, prospective customers and information about other parties in the case. To clarify, again we refer you to the DAB CCTB once they have been instructed.
We may need information as to convictions and offences, mental or physical health. Information to uniquely identify you. The processing of this element of information is where it is necessary to defend anticipated or ongoing legal investigations or proceedings. We may process particularly sensitive information if we are under a legal obligation, if it becomes necessary to protect your vital interests or those of another, or for reasons of substantial public interest. M23Law may share your personal data with third party service providers who provide services to us and to other third parties who use your information, as data controller, for their own purposes. We may share a customer’s personal information with other data controllers where required by law. An example may be under our Anti-Money Laundering procedures or to meet regulatory requirements. We may have to share information with HMRC or other government or law enforcement agencies. Unless M23Law are required by law, or we believe it is in yours or someone else’s vital interests, we will not share your personal data without your prior consent. We may share your information as we refer you to a third-party advisor for specialist advice (such as our DABs). If M23Law share information with other approved controllers, such controllers are responsible to you for the use of your information and legal compliance. M23Law currently utilise third party service providers on our behalf for the following: IT support and maintenance. Archiving and records management. Our website hosting and analytics. Experts providing reports. DAB providing advice and representation. All M23Law third party service providers are required to have appropriate security measures to protect your personal information in line with our policies. M23Law permit them to process your personal information for specific purposes and to comply with your contract. We do not permit or allow these third-party service providers to use your personal information for their own purposes.

How Long do we Keep Your Personal Information

We only keep the basic minimum information regarding you and your case as the admin managers of the matter, please refer to the DAB CCTB. We will only keep your applicable information for the minimum periods required by law in England & Wales. This might be in order to properly represent customers in any new case or to comply with anti-money laundering law or HMRC. To be clear, currently the minimum information we will retain are your current contact details, identification documents you have provided and a brief title of the case such as ‘speeding’ or ‘careless driving’ and the venue for the case e.g. ‘Brighton Magistrates Court.’ We may also keep a copy of the testimonial you may have kindly sent us. All other information we may have seen or recieved will be deleted from our systems. If the barrister has been instructed then they will have their obligations under the CCTB and BAR Standards Board and Regulations. Currently, we believe this is for a 6 year period from the end of your case.

Your Rights

Under certain circumstances you may have the legal right to:
Withdraw consent in the circumstances where you have provided your consent to the collection, processing and transfer of your personal information for a specific purpose. Request the restriction of processing your personal information. You may ask M23Law to suspend the processing of personal information about you. An example might be if you want M23Law to check the accuracy or the reason for the processing. Request the transfer of your information to another party. Request correction or deletion of your personal information. You may therefore have incorrect information corrected or request deletion of this information where there is no good, regulatory or legal reason for us to continue to process it. Object to the processing of your personal information where we are relying on a legitimate interest (or those of a third-party).
You should not have to pay a fee to access your personal information or exercise any of your other above-mentioned rights. We do however retain the right to charge a reasonable fee (currently £150) if your request for access is excessive or unfounded. Alternatively, we may refuse to comply with a request in such circumstances. We may need confirmatory or specific information from you in order to confirm your identity and ensure your right to access the information or to exercise any of your other rights. M23Law believe this is crucial in ensuring that personal information is not disclosed to any person who has no right to receive it.

Future Changes to Our Privacy Policy

Any changes M23Law make to this privacy policy should be posted on our site and, if appropriate or necessary, notified to you. The M23Law Data Protection Officer is our Chair, Andrew Parker. If you wish to contact us to request access to your information, please call 0333 772 2669 or email Our postal address is M23Law Ltd, Delta House, 16 Bridge Rd, Haywards Heath, RH16 1UA. You have the right to raise concerns with the Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF.